Member Rights and Responsibilities

As a Current Health Solutions member you have certain rights and responsibilities. You have the right to:

• Be treated with dignity and respect.
• Receive coverage for the medical benefits that are covered under your Summary Plan Description.
• Receive the understandable information you need about your health benefit plan, including information about services that are covered and not covered and any costs that you will be responsible for paying.
• Have access to a current list of in-network doctors, hospitals and places you can receive care.
• Have your health information kept confidential by Current Health Solutions. Current Health Solutions adheres to all federal, state and accreditation regulations regarding con-fidentiality and the release of your personal health information.
• Participate in your health care. You have the right to receive information from your provider in language that you can understand.
• Be Heard. Our complaint-handling process is designed to hear and act upon your complaint, provide a courteous, prompt response, and guide you through our grievance pro-cess if you do not agree with our decision.
• Make recommendations regarding our policies that affect your rights and responsibilities. If you have recommendations, please call Member Services at the toll-free number on your ID card.